Now, apologies if you're having to stare a bit. If you have a keen eye you will just make out a gravelly shore and a reflection (the one in the middle) of my shed light. Between the shore and the light is 3 miles of water and the boundary between Northern Ireland and the Republic of Ireland. No, this is not a post about Brexit - that could be another post about me in my Speedos, a waterproofed rucksack and some cunning plan to circumvent any no-deal..... This post is about ho

So, if some of you know, remember or are old enough to remember Victor Meldrew then you could accuse me of having a Victor'esque moment. When you have been helping out and been involved in helping out customers with "techy" issues for a good few years you kinda get into the trap of expecting others to do as you would. The reality can be markedly different, customer care is all too often seen as an expense by the "number crunchers upstairs", so much so that they package it up